Sunday, 5 March 2017

Test Leadership Breakfast

At our usual WeTest MeetUp events we get a wide variety of attendees from all levels of experience in testing, as well as those from other disciplines of software development with an interest in the topic of the day. This creates an environment for a varied conversation and questions, but often the discussion feels as though it dances across the surface of what it might be possible to talk about.

A diverse audience has advantages, but for a long time I've thought that there might be an opportunity for more focused conversation if we restricted the audience of an event. If we could create an audience with a specific similarity - whether that was years of experience, domain of employment, gender, or some other attribute - then people would have the opportunity to dig into topics of interest based on their shared experiences.

In 2013, our second year of WeTest, we tried to launch two initiatives to test our theory. WeTest Warriors was aimed at experienced testers and WeTest Green was aimed at those who were new to the industry. We scheduled an evening event for each group to socialise and share their stories over an informal pub dinner.

Both events were poorly attended and the initiatives were ultimately abandoned.

At the time I was a little perplexed by this. When I spoke with individuals during our normal events they would offer feedback and commentary that seemed to validate the idea of having separate discussions with a targeted audience. I thought that these people would jump at the chance to speak with their peers. They hadn't, but I wasn't sure why.

This year I decided to tackle the same idea in a slightly different way. Selfishly.

As I've moved through the testing profession into a leadership role, I have found that I have fewer and fewer peers within my organisation. Test leadership can become relatively lonely. I could see people out in the community who were tackling similar challenges to me, but I struggled to identify close colleagues who were doing the same.

I spoke to a few people in similar roles, then decided to launch a monthly Test Leadership Breakfast. I wanted to create a forum to bring together a specific collection of people that I was eager to have conversations with. By the event description:

This breakfast is exclusively for people who are currently working in Test Leadership roles to discuss their challenges and share their successes. It will be small, just 10 seats at the table, and will run in a Lean Coffee format.

The response was immediate. The ten seats were claimed for our first breakfast in January within a day of the event being advertised. The same happened in February and March too.

The feedback from events so far has been positive. Through the Lean Coffee format we've covered topics of conversation that have been useful to the people who have gathered. I've personally gained a lot of ideas and insight from the other attendees, and hope to have contributed to their thinking too.

I see this as proof of the value of gathering like-minds. In comparison to the Lean Coffee sessions I have attended with a varied audience, or the discussion at a usual WeTest event, every topic of conversation has had some relevance to my own role. Our discussion has been focused, productive and delved into exploring the details.

The contrast with our previous attempt to bring experienced testers together has been stark. Why did WeTest Warriors fail where the Test Leadership Breakfast has succeeded? On reflection, I see five key areas where our approach changed.

Naming is important. Test Leadership Breakfast clearly identifies the audience and nature of the event with simple, gender-neutral language. WeTest Warriors was alliterative, but in retrospect it was a rather intimidating and unclear name for what we were trying to do.

Evenings are busy. People have evening commitments to their family and friends, sports, hobbies, and other entertainment activities. Perhaps there are less intense demands on people in the early morning? A breakfast event might mean setting an earlier alarm and making alternative arrangements for family transport, but not forgoing another commitment.

Time is precious. For the evening events we had a relaxed approach to time. There was a start time listed, but no end time. Our assumption was that people would stay for however long they wished. By contrast, our breakfast events run for exactly an hour from 8am to 9am. People know the commitment that they are making.

Scarcity creates demand. WeTest Warriors was an open invite to a pub environment that could accommodate flexible attendance. By contrast, the breakfast event requires a booking at a local cafe who consider ten people to be a large group. It seems that the limited number of spaces drives a quicker response as people don't want to miss out.

Structure is reassuring. The Lean Coffee format offers a framework for productive conversation with strangers in a relatively informal setting. It helps focus the topics and manage individual contributions. I can see how this might be less intimidating than navigating totally informal conversations in a pub environment.

Beyond these details, the community evolved within those four years. Many WeTest attendees received promotions, which changed the group of people who made up the target audience of these events. We have grown and now have over 700 members in Wellington, which is significantly larger than in 2013. This means that a smaller proportion of members need to attend an event to make it successful.

This experience has also been a general reminder that a solution that fails doesn't mean that the premise is invalid. Approaching the same problem in two different ways can yield entirely different outcomes. Sometimes you have to step back, think about an alternative, then try again.

1 comment:

  1. Interesting read. It appears that large pub meetings would serve well as a social, where people could meet other testers in an informal setting. A small coffee group is better suited to hearing other people share experiences and having space to express your own. I wonder what the best dynamic would be for discussion between leaders and green testers.