Friday, 25 November 2016

Finding the vibe of a dispersed team

Recently there has been an unexpected change in my work environment. Just after midnight on the 14th of November, an earthquake with a magnitude of 7.8 struck New Zealand. The earthquake caused significant damage across the upper South Island and lower North Island, including in Wellington where I am based. My work building is currently closed due to earthquake damage.

I work with over 30 testers who are spread across 18 delivery teams. In a co-located environment that's a challenging number of people to juggle. Now that everyone is working from home, there are new obstacles in trying to lead, support and coach the testers that I work with.

In the past fortnight I've been doing a lot of reading about distributed teams. Though some of the advice is relevant, most of it doesn't apply to our situation. We're not distributed in the traditional sense, across multiple cities, countries and timezones. Though we're set up for remote work, it hasn't been our go-to model. We're still close enough that relatively regular face-to-face meetings are possible.

Instead of distributed, I've started to think of us as dispersed.

The biggest challenge so far, in our first fortnight as a dispersed team, has been in determining the vibe of the testing community. The vibe of the team is the atmosphere they create: what is communicated to and felt by others. The vibe comes from feelings of the individuals within the team.

In a co-located environment, there are a lot of opportunities to determine the vibe. The most obvious is our weekly Testing Afternoon Tea. This is a purely social gathering every Tuesday afternoon at 3pm. We have a roster for who provides the afternoon tea, all of the testers meet in the kitchen area, and spend around 15 minutes catching up. The meeting is unstructured, the conversations are serendipitous.

When everyone turns up to afternoon tea, stays for the entire 15 minutes, and there is a hum of conversation, the vibe of the team feels happy and relaxed. When it is difficult to detach people from their desks, people grab food then leave, and the conversations are mostly cathartic, the vibe of the team feels stressed and frustrated. Often, there's a mixture of both.

But even when the testing team are not together, I am reading the vibe from our co-location. For example, I'll often wander the floor in the morning when stand ups are happening. I look at how many people from outside the team are attending. When I spot multiple delivery managers and product owners with a single team, that may be a sign that the team is under pressure or suffering dysfunction. If it seems like the testers are not contributing, or they have closed body language, that may be a sign of frustration or despondence.

The vibe helps me determine where to focus my attention. It's important to be able to offer timely support to the people who need it, even if they may not think to ask. It's important to determine whether it's an appropriate time to think about formal learning, or if it's better to give people space to focus on their delivery demands. It's important to recognise when to push people and when to leave them alone.

Facing the reality of coaching a dispersed team feels a little bit like being blindfolded. The lack of co-location has removed one of my senses. How do I find the vibe of a dispersed team?

I find working at home quite isolating, so the first action I took was to try and reduce the feeling of being far away from everybody else. Though our communication is now primarily through online channels, we are only dispersed and not distributed.

At the start of this week, I asked the testers to check-in to tell me which suburb of the city they were working from and whether they had all the equipment they needed to work effectively. Through the morning I received responses that I used to create a map of our locations. We are now spread across an area of approximately 600 square kilometres or 230 square miles:

Working locations of testers before and after the earthquake

The information in the map is specific enough to be useful but general enough to be widely shared. Markers are by suburb, not personal address, and are labelled by first name only. Tribe groupings are shown by colour and in separate layers so that they can be toggled so that it's possible to see, for example, where all our mobile testers are located.

Creating the map was a way to re-assert that we are still a community. I felt this was a pre-requisite of keeping the testers connected to each other and mindful of the support available from their peers.

The check-in format that I used to gather the information at the start of the week worked well. It meant that everyone contributed to the discussion. I plan to start each week with a check-in of some description while we remain dispersed.

Next I started to consider how to create an environment for the informal gathering and conversation that would usually happen at our weekly afternoon tea. November is traditionally a busy time of year for our delivery as we work to release before the holiday period. Even when we're co-located, it can be hard to get people together. Any distraction from delivery had to have an element of purpose.

Communication was emphasised in everything that I read about distributed teams, with the message that more is better when people are working remotely. I wanted a daily rather than a weekly pulse, but it had to be designed for asynchronous communication. It wasn't feasible to attempt to book a daily appointment and gather people together.

I decided to make use of a book of objective thinking puzzles that I purchased some time ago but never completed. The puzzles are relatively quick, have a purpose in expanding thinking skills, are well suited to remote asynchronous communication, create enough interest that people participate, and offer the opportunity for some conversation outside of their core purpose.

The hardest Puzzle of the Day so far!

I've started to share a puzzle each morning with the testers via an online chat channel. This is keeping the channel active with conversation, which is essential for me to determine the vibe. I'm yet to determine importance within the patterns that I see. I don't assume that silence is bad. I don't assume that people who are active aren't under pressure. But I hope that encouraging informal conversations will start to provide rich information about how people are feeling, just as it did in the office.

Finally, I've started to attend meetings that I would usually skip in our co-located environment. This week the coaching team that I belong to attended two of our product tribe gatherings. These focus on sharing information that delivery teams need to succeed and recognising achievements in what we've already released to our customers.

The content is not directly relevant to me, but these events were a great opportunity to determine the vibe of those tribal groups and the testers within them. Having the ability to sense the atmosphere was worth the hassle of arranging transport and balancing calendar conflicts to attend. It was also a way to be visible, so that people remember to call on us for help too.

It's still early days for our dispersed team. These are just a few things that I've done this week to try to lift the blindfold. I'm curious to hear from other people who coach across dispersed or distributed teams. How do you determine the atmosphere of your team? Where do you discover opportunities to support people? What suggestions do you have that I could try to apply?


Sunday, 6 November 2016

Can we remove a tester from our agile team?

In my role, I work with over 30 testers who are distributed across 18 different agile teams. If you do the math on those numbers, you'll realise that we don't have the same number of testers in each of our teams. Some have one tester, some have two, and in exceptional cases there can even be three testers working together.

We generally try to match the skills of a team with the type of work that we're asking that team to do. This can mean that as the nature of work changes, the teams shifts in response. I was recently asked for my views on whether a team could reduce the number of testers they had. I found that I was quite unprepared for the conversation.

How do you know whether you can remove a tester from an agile team?

As with most things, I don't think there are definite rules here. However, having though a lot about how you'd decide whether to remove a tester, I think there's value in a general set of questions to ask. I see five areas to consider: team dynamic, support for quality, context beyond the team, measurement and bias.


Team Dynamic


You never remove a tester though, you remove a person and that person is unique.

The first thing to do is make the question personal. You want to consider the real people who will be impacted by the decision that you're making. There may be multiple faces to removing a tester: think about the team that they leave, the team that they move to, and the experience of the individual themselves.

How many testers do you have in the team? Are you removing the only tester?

Are you removing the tester role or testing as an activity? Are there, or will there be, others in the team with testing experience and knowledge, even if not testers? How will other people in the team feel about adopting testing activities? What support will they need?

Are you replacing the tester in the team with another person? What will their role be? How will the change impact specialist ratios within the team?

If the person is being moved to a new team, what opportunities exist for them there? How will their skills and experience match their new environment? What impact do you expect this change to have on the team that they are joining? How will the people in that team have to change their work to accommodate a new team member?


Support for Quality


If you remove a piece from a Jenga puzzle, will it fall? The impact depends on what it supports.

The quality of your product doesn't come from testing alone. There are many activities that contribute to creating software that your customers enjoy. It's important to determine the depth and breadth of practices that contribute to quality within the team that you're looking to change.

What level of test automation is available to support the team? Is it widely understood, regularly executed and actively maintained?

What other practices contribute to quality in the team? Pair programming? Code review? Code quality analysis? Continuous integration? Business acceptance? Production monitoring? To what extent are these practices embedded and embraced?

What does the tester do outside of testing? What sort of impact do you expect on the social interactions of the team? Agile rituals? How about depth of product knowledge? Customer focus? These things may not specifically be test activities or skills, but do impact quality of the product.


Context beyond the team


It would be interesting to understand their motivation behind asking that question.

The wider context to the change you are making will have significant impact on how people feel about it. You should consider what your underlying reasons are, how people will feel about those reasons, and how far-reaching the implications of your change could be.

What’s the context of the movement being made? In Dynamic Reteaming, Heidi Hefland talks about five different scenarios in which you may want to change a team:
  1. Company growth
  2. The nature of the work
  3. Learning and fulfilment
  4. Code health
  5. Liberate people from misery
Is one of these applicable? If not, can you succinctly explain what your reason is? How is this wider context being viewed by the team(s) involved? Are they enthusiastic, cautiously optimistic, or decidedly negative?

What is the composition of surrounding teams? Similar or different? How will that impact the outcome? If I’m part of the only team without a tester, or the only team with a single tester, what impact will that have?

If there are governance processes surrounding release, is the person who approves change to production supportive of the change to the team? Will that person still have confidence in what the team deliver?


Measurement


How do you know what quality is now? 

As with any change, it's important to understand how you'll track the impact. Changing the way that a team approach testing could impact both the quality of software they create and how they feel about the work they do, in a positive or negative way.

What metrics help you determine the quality of your product? If quality decreases, how low is acceptable? What is your organisation’s appetite for product risk? How many production bugs can the reputation of your organisation withstand?

What metrics help you determine the health of your team? If productivity or morale decrease, how low is acceptable? What is your organisation’s appetite for people risk? What impact will the change have on happiness and retention of other roles?


Bias


How would someone else answer these questions? 
Remember the bias we have that impacts our answers.

The final point to remember is that you don't want to consider these questions alone. A manager who sits outside a team may have quite different answers to a person who works within it. The tester who is being moved will have opinions. Whoever is ultimately responsible for the decision should also think about how other people would respond to the previous prompts.


When I'm asked whether or not we can remove a tester from a team, I often have an immediate and intuitive response that is either positive or negative. Now that I've thought about what contributes to this decision, I will be able to articulate the reasoning behind my instinct. Team dynamic, support for quality, context beyond the team, measurement and bias; five pillars that I'll be using in my next conversation.


Thanks to Remi Roques, Kathy Barker, David Greenlees and everyone who responded to the initial thread on Twitter for helping to refine my thoughts on this topic.

Wednesday, 2 November 2016

Stay Interviews for Testers

Recently one of my colleagues sent out an article about stay interviews. Basically, a stay interview is the opposite to an exit interview. Instead of waiting for people to resign then asking them why they are leaving the organisation, you try to determine what is making them stay.

Stay interviews are primarily a retention tool. They're a means of staying connected with the people who work with you, and maintaining an environment that they're happy to be contributing in.

I was interested in this idea, so I decided to try it out. I met one-on-one with every permanent tester in my department to ask a set of questions that touched on motivation, happiness, unused talents and learning opportunities. The answers that I collected provided me with a pulse of the team as a whole, and valuable insights into the individuals who I coach too.

The Questions

I pulled all of my stay interview questions from across the internet. There are a lot of articles around that will give you examples. Some that I read as I researched the concept of stay interviews were:

The ten questions that I chose as being most relevant to my organisation and the purpose of my discussions were:
  1. The last time you went home and said, "I had a great day, I love my job," what had happened?
  2. The last time you went home and said, "That's it, I can't take it anymore," what had happened?
  3. How happy are you working here on a scale of 1-10 with 10 representing the most happy?
  4. What would have to happen for that number to become a 10?
  5. What might tempt you to leave?
  6. What existing talents are not being used in your current role?
  7. What would you like to learn here?
  8. What can I do to best support you?
  9. What do you think is the biggest problem in [our testing team] at the moment?
  10. What else should I be asking you?

The Answers

All of these individual conversations were in confidence. However I did create a high-level document to share with other leaders in my department, which summarised key themes through illustrations, graphs, and anonymised comments. What follows is a subset of that, suitable for sharing.

I took the answers to the first two questions, categorised the responses, then created word clouds that demonstrated the common topics. An awesome day for a tester was one in which they are discovering new things to learn, have released software to production, or are simply enjoying the momentum of completing their work at a steady pace:

"I had a great day, I love my job"

An awful day for a tester is one in which their delivery team is in conflict or has a misunderstanding, where they’re in the midst of our release process, or when they’ve encountered issues with our test environments.

"That's it, I can't take it anymore"

What I found particularly interesting about these responses was how general they were. There were not many comments that were specific to test alone. Rather, I believe that these themes would be consistent for any of our delivery team members: business analysts, developers, or testers.

The question around happiness prompted for a numeric response, so I was able to graph the results:

How happy are you working here on a scale of 1-10 with 10 representing the most happy?

This data was interesting in that the unhappiest testers were mostly from the same area. This was a clear visual to share with the leadership in that particular part of the department, to help drive discussion around specific changes that I hope will improve the testing habitat.

When asked what would improve happiness, salary was an unsurprising response. But other themes emerged of almost equal weighting. Time to deliver more automation, a consistent workflow for testers, and the ability to pick up and learn new tools.

In response to existing talents that are not being used, the most prevalent skills were those that sit within the Testing Coach role: automation frameworks, leadership and training. This was a strong indicator to me that I need to delegate even more frequently to provide these opportunities.

Frustratingly, but not unusually, the requests for learning were fragmented. The lack of a consistent response makes it difficult to arrange knowledge sharing sessions that will appeal to a wide audience. But it does allow people to specialise in areas that are of interest to them rather than pursuing shallow general learning.

Overall I found the activity of stay interviews very useful. The structured set of questions helped me to have a purposeful and productive conversation with each of the permanent testers that I work with. I learned a lot from the information that was gathered, each set of responses were interesting for different reasons. The results have helped me to shape my actions over the coming months. I'm hoping to create outcomes from these conversations that will continue to keep our testing team happy.

Monday, 24 October 2016

Risk-based release testing

In my organisation there's a big push to increase our release cadence. Our current rate of release varies between products, as each adopts a slightly different model of delivering change to our customers, but in every case there's opportunity to streamline our activities and be more responsive.

Recently I've been working with a specific group of testers in one of our online banking applications. They currently operate a monthly release cycle using a release process that takes about a week to complete. Most of the week is spent in manual release testing, which consistently creates frustration for the testers themselves and the people they're working alongside.

My observation from a coaching perspective was that we had fallen into release testing theatre*. Our testers all had the script for every release. They dutifully played their parts and read their lines, but it all felt a bit empty. Unfortunately the playwright hadn't been evolving the play alongside other changes in our organisation. The testers were acting out a release process that no longer made much sense.

The testers all recognised a need to change what they were doing in the release. But instead of trying to edit what we already had, I wanted to question the rationale behind it.

Risk Appetite

I facilitated a workshop that was attended by all of the testers for the product, along with two of the delivery managers who have accountability for release testing sign off as part of our governance process. 

I started the session by gauging opinion of all the attendees about our current approach to release testing. I asked two questions that I adapted from The Risk Questionnaire by Adam Knight:
  1. How do you think [product] currently stands in its typical level of rigour in release testing?
  2. How do you think [product] should stand in its typical level of rigour in release testing?
This generated some unexpected discussion on what the term rigour meant to us! 

I asked people answer the questions by choosing a place to stand in the room: one wall was low and the opposite wall was high. This gave a visual indicator of how people felt about the existing approach and which direction they felt we should be heading towards. 

Interestingly the testers and the delivery managers had quite different views, which was good to highlight and discuss early in the session.

Brainstorming Risk

Next I asked people to consider what risks we were addressing in our release testing, then write out one risk per post-it note. I emphasised that I wanted to focus on risk rather than activities. For example, instead of  'cross-browser testing' I would expect to see 'product may not work on different platforms'.

After five minutes of brainstorming, the attendees shared the risks that they had identified. As each risk was shared, other attendees identified where they held a duplicate risk. For example, when someone said 'product may not work on different platforms', we collected every post-it that said something similar and combined them into a single group.

We ended up with a list of 12 specific risks that spanned the broad categories of functionality, code merge, cross-browser compatibility, cross-platform compatibility, user experience, accessibility, security, performance, infrastructure, test data, confirmation bias and reputation.

Mitigating Risk

Between completion by a delivery team and release to our customers, the product is deployed through six different environments. The next activity was to determine whereabouts in the release process we would mitigate each of the risks that we'd collectively identified. 

I stuck a label for each of our environments across the wall of the workshop room, creating column headings, then put the risk post-it notes into a backlog at the left. We worked through the backlog, discussing one risk at a time and moving it to the environment where it was best suited, or breaking the risk in to parts that were mapped to separate environments if required.

The result was a matrix of environments and risk that looked like this:

Mapping risks to release environments

As you can see from the picture above, we realised that most of our risk was being mitigated early in our release process. As we get closer to the production environment, on the right hand side of the visualisation, there are far fewer post-it notes.

Creating this mapping initially caused some confusion, as the testers were reluctant to say a risk had been mitigated at a particular point in the release process. Eventually I realised that there was a misunderstanding in terminology. I said mitigated, they thought I meant eliminated.

To explain the difference between mitigating and eliminating risk I used an example from one of my volunteering roles as a Brownie Leader. In one of the lodges where we hold our overnight camps there is a staircase to use the bathrooms that are located on a lower level. To mitigate the risk of a girl falling on the stairs at night, we leave the stairwell light switched on. This action doesn't mean that we will never have someone fall on the stairs, but it significantly reduces the likelihood. The risk is mitigated but not eliminated.

Targeted Testing

At the conclusion of the workshop we hadn't talked specifically about test activities. However, the visual mapping of risks to environments raised a lot of questions for both the testers and the delivery managers about the validity of our existing release test process.

Having reached agreement with the delivery managers about the underlying purpose of each release environment, the testers reconvened in a later meeting to discuss how testing could mitigate the specific risks that had been identified. Again we did not reference the existing approach to release testing. Instead we collaboratively mapped out the scenes of a brand new play:

Brainstorming a new risk-based approach to release testing

Our new approach is very different to the old. It's less repetitive and quicker to execute. It's also truly a risk-based approach. The testers are excited about the possibility in what we've agreed. I'm looking forward to seeing how it works too.

I also hope that our release testing for this product continues to evolve. This time around all of the testers collaborated together as playwrights and have shared ownership of the actions they will perform. As our organisation continues to change we should continue to tweak our script to stay relevant. The alternative is a stale process that ends in empty pageantry.


* I'm not the first person to use the theatre analogy. Steve Smith wrote an article on a similar theme, titled Release testing is risk management theatre.

Sunday, 9 October 2016

Caring for conference speakers

I've been fortunate to have the opportunity to speak at a number of international conferences. I've traveled to the USA, Canada, India, Estonia, England, Australia, and Denmark, as well as speaking at many events around New Zealand.

My experiences have been generally good. Yet there are many things about speaking at conferences that I feel could be improved. As a co-organiser of the upcoming WeTest conferences, I've spent some time this year reflecting on where the opportunities are to do things better.

The most obvious is paying to speak. I've had to pay my own airfares and accommodation on a few occasions, particularly as a new speaker. Where reimbursement for expenses has been offered it is usually paid after the event, which means that I still need to be financially able to cover these expenses in the short term.

But there are a host of smaller parts that form the overall experience of speaking at an event.

I may not know whether I'm supposed to have my presentation material on my own laptop, on a USB drive, or submitted somewhere in advance. What is the type of connection to the projector? Will there be a microphone? A lecturn? A stage?

I may not know how big my audience is going to be: 10, 100, or more? What type of layout will they be in: tables of 10, rows of chairs, or a staggered amphitheater? What type of people will I be speaking to: testers, test managers, or others who work in software?

I may not know what sort of environment I will face. Is it a conference where presenters simply present, or will there be a Q&A or open season afterwards? Is there a culture of debate, argument or challenge? If so, will I be supported by a facilitator?

All of these unknowns about what I've signed up for can cause anxiety. They also make it difficult for me to picture the audience and tailor my material accordingly.

Then there are the series of small challenges that happen during the experience itself. Arriving from a long haul flight in an unfamiliar country and finding my accommodation. Locating the conference venue and the room in which I'll present. Determining whether I'll be introduced by someone or will introduce myself. Deciding how to manage time keeping. And so on.

So, what are we doing differently for WeTest?

One of the main priorities for our organising committee is to care for our speakers. As many of the WeTest organisers are also regular conference speakers, we've worked hard to remove the worries that may surround accepting a speaking engagement. We know our speakers are putting a lot of work into preparing their presentations. We think that this should be their only concern.

We've arranged and paid for our speaker flights and accommodation in advance. With one exception where a speaker had specific airline requirements, none of our speakers have been asked to foot any of these costs upfront.

We've communicated with our speakers regularly. Since their selection in June we've:
  • agreed on benefits and expectations via a written speaker agreement,
  • offered them the opportunity to check their session and biographical details on the event website prior to our go-live, 
  • provided a mechanism for them to complete their complimentary registration, 
  • shared details of the venue, audio visual setup and event timing, 
  • prepared personal itineraries for travel, accommodation and any associated sponsorship commitments, and
  • sent them a copy of our attendee communication.

Over the past four months I hope that this information has removed a lot of anxiety that can be associated with presenting at an event. As an organising team we've tried to space out these messages, to offer regular opportunities for our speakers to ask questions and eliminate any unknowns.

The speaker itineraries that we've prepared run from arrival in the conference city. We have arranged and paid transport to meet all of our speakers at the airport. For international guests this means they don't have to worry about how to find their hotel or immediately locate New Zealand currency when they land.

And on the conference day itself, we have a dedicated person assigned specifically to our speakers. One of our organising committee will be walking our speakers from their accommodation to the venue, leading the speaker briefing, and be available throughout the event to deal with any questions or problems that arise.

I'm confident that our efforts to look after our speakers will result in fantastic material this year and in years to come. I want to continue to create a safe space for new presenters to step forward from the New Zealand testing community. And I want our WeTest events to be a must for international presenters on the software testing conference circuit.

On a broader note, I hope that our efforts help to change the expectations of speakers for other events. If every organiser aimed to provide a similar level of care, or speakers came to expect this, the experience of speaking at a conference could be consistently better than it is today.

Tuesday, 4 October 2016

Observation in Testing

At the WeTest Wellington Quick Lunch Talk today, Donal Christie of Powershop spoke on the topic "Do you see what I see?". Donal has been fascinated by observation from an early age - his favourite childhood toys included a magnifying glass, microscope and telescope. His talk focused on what we see as testers when we examine software.

Donal shared a variety of things to be mindful of, but there were three particularly interesting stories that resonated for me: Rubin's vase, Monet's cataracts, and Walmgate Bar.


Rubin's vase

Donal shared a picture and story about the vase created for the Silver Jubilee of Queen Elizabeth:

Most people are familiar with the Ambiguous Vase illusion. Devised by the Danish psychologist Edgar Rubin, we are not sure if we are looking at a vase, or at two faces, staring at each other.

In 1977, a wonderful 3 dimensional version of this illusion was made, to commemorate the Silver Jubilee of Queen Elizabeth. It was a porcelain vase, but one with a wonderful twist. The profile on one side of the vase was of Her Majesty, but on the other side of the vase, the profile was of Prince Philip. [Ref: The Queen's Speech]



Credit: The Queen's Speech

If you were asked to test this vase, what would be important? Is it the vase itself? Or the silhouette of the vase that shows the royal profiles? Or both?

How does this relate back to software? It's important to have a conversation with your business stakeholders about what the customer wants from your product, then learn what part of your architecture delivers that. What you see may not actually be what you need to test.

One example is feature development that introduces a new screen to the user interface and requires a new web service. It may be easy to test the user interface changes at face value. But we could see an entirely different perspective by testing in the web services layer.

Think of the web service change as the silhouette of the user interface changes. Perhaps it holds a lot of the business logic that the customer desires. Make sure you're testing what you see, but also think about what's around it.

Monet's cataracts

Donal shared a picture and a story about Monet's cataracts:

From 1900 onwards Monet had problems with his vision and complained to his friends that everything he saw was a fog. Although cataract operations had been performed for thousands of years they were still a risky business at the time. He agreed to surgery to totally remove the lense in his left eye in 1923 at the age of 82 and the operation was a success. There were no replacement implant lenses at the time and he had to wear thick glasses but his vision was transformed.

However, the operation had an unexpected side effect; as mentioned before it’s claimed that he began seeing the world with UV vision. His palette which before the operation had been red, brown and earthy took on a more bluish hue. [Ref: Claude Monet and Ultraviolet Light]

Credit: Claude Monet and Ultraviolet Light

People perceive colour differently. Though Monet's example is an extreme one, there are many people with impaired vision and colour blindness. For these people, what they see is not what you see.

Donal made the point that in these cases there can be more than one truth. To one person, the house as seen from the rose garden is red. To another, it's blue. To another, it's grey. None of these people are wrong. The way that they see the house will depend on how they see.

When we test software, you might hear people say "Did you see that bug?". In some cases, perhaps they didn't! Two people observing the same piece of software will form two separate truths. What you see and perceive will be different from your colleagues and your customers.

Donal advocated for pair testing and accessibility testing, approaches that try to incorporate multiple perspectives during the development process. I hadn't boiled down the benefits of these practices to a basic need for many people to observe a system. This is an argument I will be adding to my repertoire.

Walmgate Bar

Donal shared a picture and a story about Walmgate Bar, a historic location in York that he visited with his wife. They saw a plaque that described the site:

Credit: Donal Christie

Take a moment to read the inscription.

It may not be particularly striking. You probably know a little bit more about Walmgate Bar. Did you spot the two small errors? The first is that the word siege is spelled incorrectly. The second is in a sentence that has a duplicate word: "erected in the the reign of".

Occasionally we need to consciously shift our thinking to find different types of problems in software. We need to think about the system as a whole and determine whether it is fit for purpose. In this case, the sign is successfully communicating the intended information. We also need to examine the parts that make up the system and determine whether they are behaving correctly. This is where the problems crept in with the sign above.

I've found it particularly difficult to switch between these levels of thinking as a tester in an agile team. It can be easy to focus on testing each individual story and forget about testing the whole. I have a tendency to get bogged down in detail. The Walmgate Bar sign is a good reminder to think about both perspectives.

Interestingly it looks like this particular sign has now been replaced with one that is correct:

Credit: Yorkshire Walks

Donal's talk was a great reminder about observation and interpretation. He reminded me to consider:

  1. whether the product is what I can see, 
  2. that what I see may not be what others see, and 
  3. that the problems I find will change based on where I look.


Sunday, 25 September 2016

Why don't you just

I'm solution oriented. If I hear about a problem, I like to make suggestions about how it can be resolved. Sometimes before people have even stopped speaking, my brain is spinning on ideas.

As a coach and mentor, this trait can be a problem. Thinking about solutions interferes with my active listening. I can't hear someone properly when I'm planning what I'll say next. I can neglect to gather all the context to a situation before jumping in with my ideas. And when I offer my thoughts before acknowledging those of the person who I'm talking to, I lack empathy.

Earlier in my career I was taught the GROW model, which is a tool that has been used to aid coaching conversations since the 1980s. GROW is an acronym that stands for goal, reality, options, way forward. It gives a suggested structure to a conversation about goal setting or problem solving.

When I jump to solutions, I skip straight to the end of the GROW model. I'm focusing on the way forward. While I do want my coaching conversations to end in action, I can end up driving there too fast.

Pace of conversation is a difficult thing to judge. I've started to use a heuristic to help me work out when I'm leaping ahead. If I can prefix a response with "Why don't you just" then it's likely that I've jumped into solution mode alone, without the person that I'm speaking to.

Why don't you just ask Joan to restart the server?

Why don't you just look through the test results and see how many things failed?

Why don't you just buy some new pens?

"Why don't you just" is the start of a question, which indicates I'm not sure that what I'm about to say is a valid way forward. If I'm uncertain, it's because I don't have enough information. Instead of suggesting, I loop back and ask the questions that resolve my uncertainty.

"Why don't you just" indicates an easy option. It's entirely likely that the person has already identified the simplest solutions themselves. Instead of offering an answer that they know, I need to ask about the options they've already recognised and dismissed. There are often many.

"Why don't you just" can also help me identify when I'm frustrated because the conversation is stuck. Perhaps the other person is enjoying a rant about their reality or cycling through options without choosing their own way forward. Then I need to ask a question to push the conversation along, or abandon it if they're simply talking as a cathartic outlet.

This prompt helps me determine the pace of a conversation. I can recognise when I need to slow down and gather more information, or when a conversation has stalled and I need to push the other person along. Perhaps "Why don't you just" will help others who are afflicted with a need for action.