I really liked this idea and decided to adopt the same approach with my team. With a little re-use and a bit of fresh thinking, I created a Testing Coach Cafe Service Menu for my organisation:
|The A3 poster version of the Testing Coach Cafe Service Menu|
The menu provides an overview of some of the ways that I'd like to be working with each of the testers in my team. I hope it will prompt them to ask me for assistance -- a pull system rather than me imposing myself on them -- and clarify my role as their Testing Coach.
I'm keen to do more individual coaching sessions that are focused on what people really want. If a number of people are requesting similar things, I plan to start running small group sessions. If I don't have the skills requested, I can find resources in the community, call on others in the team, or use external providers who may be able to help. And, if there's something that people want that isn't listed, then I've encouraged them to ask for that too!
To share the menu with my team I created a printed brochure for every individual and an A3 poster that has been posted on our Testing Wall. I like the tactile nature of physical information, I think it helps emphasise important messages and creates serendipitous continued reminders. I also added the content to our organisation wiki and shared a soft copy of the brochure version via email.
|Brochures and A3 poster versions of the Testing Coach Cafe Service Menu|
Alongside the information, I've made it clear that people can ask for these services anytime - online or in person. As well as seeking new skills, I've encouraged people to start "putting their paddles in the air" based on a recent post from Lillian Grace:
... in the back of my mind I felt a bit guilty, like I shouldn’t be asking for help unless it was absolutely critical - and then I quickly realised, but that’s not how I like to be treated. Asking for help isn’t what you should do when you’re desperate, it’s literally when you would like help. I dearly appreciate it when someone surfaces an inkling of a concern in time for me to deal with it.
Put your paddle in the air - Lillian Grace
The initial reaction to the Testing Coach Cafe Service Menu has been very positive and I hope that it will help me better serve my team.